Hoping to celebrate a big birthday in style, Kay Schubach jetted off to Bali at the start of the month with friends, but her flight home to the Gold Coast wasn’t the glamorous ending she’d envisioned.
Her last-minute request to get upgraded on her Virgin flight was a welcome comfort after breaking her toe during the trip, a fact the airline had been notified of. However, she said it was the in-flight meal which ended her holiday on a sour note.
“I was perfectly fine until I ate the meal on the flight,” Kay told Yahoo News Australia. “Almost four hours to the minute I started vomiting and got diarrhoea.”
Passenger disappointed by airline’s response
The passenger’s symptoms allegedly continued for the next three days, with Kay missing days of work due to her illness. Once recovered, she contacted the airline hoping for some kind of compensation, but claims they were “very unhelpful”, offering no assistance despite her “nightmare” experience on the flight.
“It’s bad enough to break your toe on holiday,” she said. “But when I make a complaint about sub-standard service and food poisoning, they push back aggressively… They were really nasty.”
The airline allegedly asked her to get blood and faecal tests, with Kay believing they won’t acknowledge any kind of responsibility until they receive the results.
“They just refuse to engage with me in any kind of constructive dialogue.”
Virgin Australia has confirmed with Yahoo it is aware of the complaint from Kay and are following standard airline procedures in attempt to resolve the issue, however, they chose not to provide further comment.
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